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Comment No luck w/Gateway (Score 1) 151

Just spent 40 minutes on the phone with Gateway trying to convince them to give me a refund. They consistently refused, saying that their agreement with MS "does not allow them to sell a computer without an MS operating system," and that they attach no real dollar value to the OS, so there is no point in returning it.

The generic customer service rep was rude, and at first refused to let me talk to her manager. The manager was quite nice, but just as useless.

I guess that I'll now have to write a "I'm shocked and appalled" letter to the VP of Customer Care.

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