Refreshing to see someone with a functioning brain for once.

It depends on how the website is set up. If you're taking Customer details on your own platform then yes, that data is recorded. But that data would also be sorted regardless because you're buying something. If the platform is designed to redirect the user to a third party payment gateway I e ayden or PayPal, then no, your data is only recorded up to the point of leaving . Regardless of this all session recordig providers offer an option to grey out sensitive data. There isn't a single one that doesn't because if GDPR rules. I work in the EU and we use an American based company for this, when GDPR came out it was easier for them to implement it across their entire service than to create regional versions.

I genuinely hope he looses. I do conversion rate optimization for a living and session recordings provide pivotal data. Yes, keystrokes and mouse movements are recorded but the purpose for recording users is to only further optimise the website. If I see that the users are struggling with a landing page in the recordings, then I a/b test to find an improvment. There's literally hundreds of platforms that provide recordings and majority of the time when this is set up, any key data such as bank account details are greyed out. This data is only used to further optimise the website, it's never used for remarketing because it's impossible. Microsoft even offers this service for free with ms clarity lol.