I remember a few years ago, I was waiting for Docsis 3 based services to come out like their 30/5 and 50/5. In the mean time they offered me 20x2 over the phone. I ended up going on their web site and signed up for it where it was also advertised as 20x2.
Once I started using it, i got a consistent 20x1 on speed test. I thought something was provisioned wrong accidentally. Turns out, even though they advertised it as 20x2 even on a screen only accessable AFTER you log in (i.e. where you're picking which speeds you want to upgrade to), it was "actually 20x1 some places and 20x2 other places."
They were implying that because the speeds were "up to" 20x2, they had no duty to let me know that the upload speed in my area would only be 20x1 - exactly what I was already getting before I upgraded, and I was only upgrading for the upload speed boost.
The wording needs to be considered as a reasonably informed person would - not a know-nothing devils advocate or strict computer interpretation of the rules."Speeds up to" has the implication of "This is the maximum we allow, but network congestion may limit it." If they're capping you to 1 mbit per second, its not up to 2 mbits, its up to 1 - you will never see 2, even at uncongested times.
No reasonable person expects a residential internet connection to be guarenteed to operate at its full rated speed 24/7/365, but the same reasonable person expects that they should be able to get the rated speed at low congestion times. I called them out for bait and switch and they gave me the higher speed for like 2 years free.
And if they're going to offer different products under the same brand name in different areas, they damn well better make sure the product they're offering YOU as a result of entering your login information is the right one, and not a superior one thats actually not really available.