Comment Re:"The computer is frozen." (Score 1) 1177
Er, uh-
"OK, so does the mouse still move?"
"Yes."
The customer answered the question absolutely correctly! Hey, IT guy- that thing on the screen is a cursor. It's a screen icon generated by software controlled by the mouse. That thing on the desk is a mouse. And yep, it still moved. Customers are often idiots. But it would help if IT could/would use correct terminology. Yikes! You're dealing with the clueless. Try to think like they do (no, really). They don't know the lingo. They take what you say literally.
"OK, so does the mouse still move?"
"Yes."
The customer answered the question absolutely correctly! Hey, IT guy- that thing on the screen is a cursor. It's a screen icon generated by software controlled by the mouse. That thing on the desk is a mouse. And yep, it still moved. Customers are often idiots. But it would help if IT could/would use correct terminology. Yikes! You're dealing with the clueless. Try to think like they do (no, really). They don't know the lingo. They take what you say literally.
