For a company of Adobe's size, technical resources and experience, and for their tremendous investment in the cloud, I was quite surprised that they didn't have any failover capability with their Web services, and that it took as long as it did to analyze and correct the problem, er, "maintenance issue". During this time, I wasn't able to download my monthly eBooks from Entitle
, as their catalog of titles are all protected with Adobe's DRM and their eBook Reader applications connect directly to Adobe for authentication.
Granted, not being able to access some recreational reading material was no great loss or inconvenience, but for those whose independent businesses and livelihoods depend on a robust, well maintained and well managed and set of high availability of Web services, it must have been excruciating. But this also makes me wonder that for other online vendors that are so dependent on Web Services, how well are contracted service levels and availabilities thought out by both businesses, how would Adobe price out these services, and do they have any type of services protection or insurance for loss of business and to reimburse other vendors?