Comment report findings (Score 4, Informative) 68
This report is largely an advertisement for Originaâ(TM)s contract negotiation services. It is sparse on detail and should be viewed skeptically.
Methodology
* Research firm: Censuswide
* Commissioned by: Origina
* Fieldwork: May 11â"19, 2026
* Sample: 2,018 senior IT decision-makers
* Geography: US 1,011; UK 1,007
* Seniority: Director level or above
* Eligibility: Direct influence over software budgets and renewals
* Organisation size: Revenue of $1bn+ or 10,000+ employees
* Vendor exposure: IBM, HCL, VMware/Broadcom or SAP at meaningful scale
* Industries: Financial services, insurance, telecommunications, public sector and retail
Key findings
* 95%: Had paid for a vendor-driven change they expected to reduce performance, reliability or business value.
* 78%: Said their primary vendor controlled the timing and terms of change.
* 76%: Reported little real negotiating leverage.
* 80%: Said switching major vendors would cause significant disruption.
* $12.87m: Average reported cost of the most recent vendor-driven change.
* 28%: Average share of enterprise software budgets spent on vendor-driven changes organisations would not have actively chosen.
* 84%: Said senior engineering staff often or always maintained vendor-driven changes instead of building future capability.
Contract negotiation priorities
* Renewal pricing: Cap annual increases and define expansion prices.
* Support: Set minimum support periods and advance notice of withdrawal.
* Upgrades: Limit mandatory changes; require written justification and cost estimates.
* Exit: Agree migration fees, assistance and transition rates in advance.
* Portability: Guarantee data export, documented APIs and transition access.
* Maintenance: Permit independent support where feasible.
* Security: Define patching obligations and response times.
* Cost tracking: Include engineering time, downtime and hardware replacement in change assessments.
Note that considering a thriving open source community is missing from their messaging.