Facebook account evaluation (Score 1)

What scares me is that my wife used to have an account on facebook, and suddenly facebook disabled it, without providing any rationale behind the change - just an email with a link to Facebook's T&Cs - but no specific indication as to what T&C she had broken. That was it - account gone. I like my Facebook account, but knowing that Facebook can actually disable an account at any time and not actually specify why the account was disabled, and then ignore any further comments (Facebook has no customer support of any quality whatsoever) - makes me sick that Facebook can treat customers like dirt because they provide a free service. I understand that internet services are ephemoral, but I would expect more of a giant like facebook.