I think this is a symptom of a larger problem of technology literacy. I recently read an article (sorry, can't remember where) which stated that we've currently raised a generation of kids that have never had to figure out the technology. Whenever a new piece of technology was acquired (new game system, phone, tablet, etc), many grew up in a house where "dad would handle it". While many in the work force grew up in an age where the kids were the ones who figured out the technology, we've now have the flip side where the adults are the ones who handle it. While they can use all of the new flashy technology, they're completely clueless as to what happens when the technology doesn't work.
I recently was talking to a friend who was telling me about his struggle of reinstalling the operating system on his son's laptop. His son is a high school junior. I couldn't help but think that when I was in high school, I would not have asked my dad (or anyone else for that matter) to reinstall the OS on my laptop. I would have done it myself. And my friend was ultimately just as clueless as his son as to how to do it, but he got online, did the research, and was able to do it himself. And honestly, it's all stuff his son is just as capable of doing, but he's grown up in a world where you let the adults handle the technology.