Where should I start? (Score 1)

I think it must be a golden rule - everyone has to work on a helpdesk at least once, right?

All time favourite is the guy who thought he had a slot loading dvd drive (needless to say he didn't), poor guy was wedging the discs through a tiny gap in the case. Fair enough he knew he'd been a bit silly, he was really apologetic on the phone and was only calling because "I really do need my disc back now I'm afraid..."

Then there was the woman who called up outraged because she'd been on holiday and returned to find that someone had stolen her mouse... local support went out to have a look and found it had fallen off the side of the desk... it was still plugged in too!

And then there are the people who equate restarting the pc with switching the monitor off and on.... love 'em :)

I think half the problem is that people have an ingrained culture of fear when it comes to computer equipment that is not their own. Some blindingly obvious things like checking the keyboard is plugged in properly they won't even attempt beacause they've either been told not to are are too scared of making it worse. And then at the other end are the people who willfully dive right in and invariably make it worse :)