Re:The End of AT&T (Score 1)

I know about Wireless and in our center management doesn't have a clue as to what's gone down since the horror in November. They are all good buddies that network and claim that they didn't realize what was going on or that we (didn't do their job for them) and didn't present the information in a way that they could use it...blah blah blan The old saying about a camel being a horse designed by a commitee was outdone by AT&T Wireless...though it's more like an octopus being a horse designed by a commitee perhaps. Any constructive criticism is "negativity." There's no one being objective and giving good feedback because they know that the unofficial policy at AT&T Wireless is to kill the messenger for the message. It's the negativity thing. Management in my call center has been using the "your job could disapear next" motivational jargon on us. They have completely demoralized the center, along with the customers who have reason to be angry, but hell, not at us, we just answer the phone and try to deal with things as best as we can. It's pathetic when you can't get anything done because management hasn't provided you with the basic tools to do the job. The feeling of powerlessness is demoralizing and on top of that you have management complaining that we aren't doing enough to keep the customers (meanwhile their policies, their systems are chasing the customer base away). Screwing with the employees, sending their jobs overseas was a prime reason that AT&T Wireless is in the pits.