Comment Business Rules (Score 1) 59
Correct coding is not development. A complete set of Business rules are required. I have seen many Agile projects try to re-create business rules. AI so far cannot 'Document all the business rules using the Cobol and DB2 structures with change history' AI cannot do law, because law is different everywhere, so Judges and Lawyers needed. Let me scoff when they say the law is codified!
Many aggressive companies are ending customer service, and dull witted non-empowered drones with phone scripts. Many a lawyer files a writ when customer service fails, and the better lawyers sting 5K off a $30 billing error. AI is yet to make filing easy, but it is coming.