Re:Forget it... (Score 1)

Get what they want in writing. This accomplishes two things: 1. Covers your tail in case of any bad legal goo, 2. Chances are they will not be particularly explicit about what they want you to do (they're HR people and probably don't know alot about the systems). Thus it will be up to your discretion as to how intrusive, or more importantly, unintrusive you are.

And if possible, make a martyr out of that guy who has a complaint every 5 minutes!