I remember ages ago, drivers for computer scanners suddenly had MANDATORY checks for those patterns you see on banknotes and refuse to scan if it was a positive. I had a CanoScan 6000 at the time and remember seeing a patched version of the then-latest driver that disabled the check. Now I don't see any patched drivers anymore, by the way. Then there were the laserprinters that printed "secret" identification-dots, providing forensic information leading back to the specific printer that was used to print it. Then there are the MANDATORY (as per the LA) checks for the Cinavia audiomark in BD players, including the PlayStation 3.
It's just a matter of millions of dollars in 'campaign donations', time, 'VIP -package with meet&greet invitations to events', etc. before similar checks pop up everywhere where you and I, right now, don't expect them.
From the ESA Schiaparelli Impact Event Investigation Press Conference
[Michel Denis, ESA] We can also confirm that the parachutes were released earlier than the intended 1.3 kilometers above the surface.
[ESA Engineer, UK] Miles. 1.3 miles.
[Michel Denis, ESA] ?!?!!
Comparing apples and oranges. What you need to do is categorize the support tickets into categories and analyze them. For instance, a botched software rollout might lead to 100 support tickets of people calling the helpdesk they can't start application Y because of error X. How about the "forgot password" and other user-specific items? Were they removed from the sample?
Do they use the same printers? "I can't print" reason: paper was out. Situation: Windows users use printer A and print quite a lot so it runs out all the time, Mac users use printer B and don't print a lot and everytime the windows printer gets reloaded, the Mac printer gets 'topped up' so it virtually never runs out so not a single can't-print support ticket exists.
How about the Apple Fanbois factor? There's usually a Fanboi or two in every department that enjoy helping out their Apple-product-using colleagues, so instead of having the user call the service desk, they stop what they're doing and run over to fix whatever isn't working, just because they enjoy it so much. PC users don't care about the 13-in-a-dozen Wintel/WAMD machine and spend their expensive time more efficiently and have the tier-1 supporters take care of the problem
Public vs. Private opinions are nothing new. Lawyers have done this since they were 'invented'; Public: Your Honor, my client is innocent! Private: I hope that rapist SOB rots in hell! Or analysts at the Banking Clan; Public: We see crude easily going to $55 by the end of the month, and well over $60 by years' end! (so now is a good time to buy-buy-buy and get that demand going and create a self-fulfilling prophecy) while Privately at the pump, or getting their home heating bill, complaining about prices going through the roof.
Politicians are no different. They know exactly what to say, and how to say it, in front of the cameras, and what to say behind closed doors. And the worst of it is, behind those closed doors, there is a perfectly clear understanding that what is said in front of the camera is just for show and effect. It can be the complete opposite of what is discussed behind the closed doors, and the understanding is that what is said behind the closed doors is what really counts.
The absolute *worst* politicians are those that have either a business or a law background because of those character traits. So I pity those that have to choose between lawyer-turned-politicians and businessman-turned-politician.
HIllary which promised to share the wealth. That may not have happened to the degree that was expected.
2018. JoblessAmericans: you promised us you'd create new jobs!!! Prez Hillary: yeah, but you didn't ask to what degree!
A man is known by the company he organizes. -- Ambrose Bierce