Re:@home support (Score 1)

Their tech support people don't know shit.

When I upgraded my parents machine to win2k the cable modem stopped working (cable modem supplied by them). I contacted them and was told to reinstall the software for it, which I did, still nothing.
The next time I called they moved my call to tier 2 and the guy told me the same thing and I explained that I had done it, so he walked me through searching the CD for the win2k version of the software which wasn't there. I asked him if the software was available online and he told me it wasn't. If it were I could have gone home and downloaded it and then installed it.
By now I was getting a little frustrated and asked the guy what he was going to do about it, his initial reply was that they may do nothing because I had upgraded myself when I should have had a professional install the software for me lol

At that point my father who is a city councilor and president of the local cable review board got on the phone and told the guy that it would be a shame if medione lost it's contract (in a city of 100,000 people) because they weren't able to help one customer.

The guy got his supervisor on the line and I took the phone back. She told me they would mail us the software we needed and it would be there within a week, since this was a Friday afternoon and they wouldn't be able to send it till Monday at the latest, that was the end of the conversation.

Needless to say my parents weren't terribly pleased that they would be without service for a week so I threw a free AOL disk in there machine to get them online, I then searched for the company name that made the cable modem, and too make an already long story shorter, found it, downloaded the software I needed, and had the machine back online in 15 minutes.

Oh by the way we still haven't received the software from mediaone 6 months later. :-)