That was a mistake.
Two weeks ago my Mom woke up without heat and some sort of battery message on the Nest. She lives 700 miles away so I wasn't able to go over and fix it (this battery problem had not hit the news at that time). The Nest was disconnected from the WiFi so it was "offline" and I couldn't adjust the temperature remotely. She ended up calling a furnace guy to do a house call and replace the Nest with a simpler thermostat.
I still like my Nest (particularly the "automatically turn down heat if it detects you are not home" feature), but I'm an IT guy and can handle problems. The Nest was not the right product for my Mom.
"Being against torture ought to be sort of a multipartisan thing." -- Karl Lehenbauer, as amended by Jeff Daiell, a Libertarian