How to cancel your Earthlink account (Score 0)

I'll make it as simple as possible so even a moron like Jon Katz can figure out how to cancel ONLINE. First of all you go http://earthlink.net/ Fairly simple right? The main page of your ISP. Right there in the middle of the page it says Customer Support. Click on that. It then brings you to http://support.earthlink.net/ where it asks you to sign in with your e-mail address and password. Still easy right Jon? After you sign in you are brought to your personal support page. On the left hand side, 4th link down it says(surprise surprise) How to cancel your Earthlink account. Click on that. You are magically brought to a page with phone numbers, phone numbers you call to cancel your account. And best of all, you even have this option,"To speak to an EarthLink Representative about canceling your account, please use our Customer Service by Chat." Wow, look at that, it seems you can cancel your account ONLINE. I tried it myself. You fill out a short form, stating what operating system you are using, what department you wish to speak to, and why you are calling. Then you speak to a friendly customer service rep who says: 'DanH': Thank you for contacting Earthlink LiveChat. How may I help you today? Then you say: you: i was just wondering if it was possible to cancel my account online or if i need to call customer service Then the friendly customer service rep says: DanH: I can help you close your account...let me pull it up Now Jon, how hard was that? You are the type of customer that makes me really love my job. Almost glad you cancelled. Buh bye.