Re:MOD PARENT UP (Score 1)

Working in tech support myself, here are some tips that might actually be useful: Asking for the name and employee ID of a tech is a good way to make them resent you right off the bat. Thinking that this infomation will somehow be of use to you in the future baffles me... I'm not entirely sure what you think you can do with it. The other funny thing is the constant demands from irate customers who aren't getting a straight answer is to speak to supervisors or managers. They fail to realize that a manager or supervisor probably has less information on the topic than the front level agent you were speaking with. Their job is to run a call center, to make sure a certain number of calls are being handled, and that the agents are doing their jobs. The reason you're not getting a straight answer is because your OEM or ISP simply isn't providing the call center with that information, probably because they don't want to. Getting an employee's ID number or demanding to speak to a manager is just a waste of your time, and theirs, but customers do it all the time, even when I try to explain this to them.