Web hosting is one thing. What we're doing is clustering, virtualization, NAS, databases, almost everything. We're going to run the entire company backbone off of this system. If it goes down, we go down. Out of my depth? Not really. I've been doing the GNU/Linux sysadm gig for a while now and I'm RH certified, but I am the only one. Having a support contract means that not only do I have backup if I do get in over my head, the support techs could probably walk one of the junior admins through fixing a problem if I'm unreachable. You'd think that statement alone would be enough to convince someone to purchase support, but no. If I where to be hit by a truck and they had to fix a problem they would spend whatever it took to hire a consultant and get it fixed. If that meant spending more than the cost of years of a support contract then so be it. They would be fine with that because they have no choice. My issue is that, according to what my superiors tell me, if CentOS didn't exist they would gladly purchase Red Hat. The rational is that we could instead invest the software budget in more hardware, except my hardware budget didn't go up, the money just vanished.