Comment Re: The should have read the fine print (Score 4, Interesting) 78
Delta is demanding from its contractor reparations for damages that it's refusing its customers. When they reject claims for which they have responsibility, how can they go after their contractors on the same basis?
Delta is not the only airline to use CrowdStrike, and they all had outages on July 19. Delta, however, is the only one that couldn't recover until July 24.
Crowdstrike's test and deployment processes to me look like gross negligence: their business is having companies entrust them with access to the Kernal and deploying timely and safe updates. Everyone else uses a robust testing process including staggered deployment.
But Delta, in going about a lawsuit, will be required to reveal their own IT processes and shortcomings that led to a five-day collapse.
Or they settle for zero dollars.