When my thirst for knowledge let me know it was time for me to let my Navy enlistment expire, I knew I wanted to pursue a degree that combined CS and EE. Which meant I had some stark choices to make concerning the kind of school to attend: Would I go to a "Theory/Research School" or an "Applied/Practice School"? Yes, both emphasize the fundamentals and theory underlying CS, engineering, physics and math principles during the first years, and both provide frequent "reduction to practice" along the way to build basic skills. The difference is in what is studied during the last year of studies: Press on with the theory, or master the increasingly more capable and complex tools and applications needed by industry?
During my search I encountered a pithy observation related by a corporate tech recruiter: "If you need an engineer who will help build your product today to make money the next day, hire from the Applied university. If you need an engineer who will help you find and develop the new technologies needed years down the road, hire from the Theory university."
I chose the theory university, and I only came to understand the deeper underlying differences when I entered industry after graduation. My education with a theory emphasis had empowered me to become a researcher. There was no "class" on becoming a researcher; It was just something we did as we grumbled about the professor forcing us to fill in the gaps in the syllabus for ourselves, or to answer problems not faced by any prior class (and thus lacking directly searchable answers).
This was leveraged and even driven by the necessity for us to work in groups: Mandatory groups in lab classes (due, we were told, to a lack of lab resources), and self-organized groups for all other classes. Those relatively rare and low-unit undergrad lab courses that paralleled key core theory courses essentially drove the rest of our education. Roles within our study groups were informed by how our lab groups were organized, needing individuals to do different things that were then combined to yield a common work product. We each had our individual responsibilities to the group, and the group had the responsibility to ensure we each benefited from the work of all, because there were no group exams.
We never had explicit "classes" on creating, organizing and running effective teams. Just basic guidelines for our "deliverables", namely the group lab reports and the individual homework and exams in the core classes. Nor did we have explicit instruction on becoming researchers, little beyond hints for where to dig.
Here's where I finally get to my view on the paper. My fellow students and I had become, essentially, self-teaching. Our professors and TAs weren't focused so much on the minutia of knowledge as they were on the overall process of seeking, identifying, applying and then extending it. Our professors and TAs had somewhat different roles than those described in the paper. They treated us as collaborators on a common, shared journey. And we treated them as a precious and limited resource to be utilized with care: We literally couldn't afford to waste each other's time.
Homework was rarely graded, instead merely tracked that it had been turned in with "some" work present (no blank pages). Multiple missed assignment was followed up with personal contact to learn why, the time for such contact being made available by the reduced need for grading. All exams were largely multiple choice, with only a few "deep" or "open" questions that would need real effort to grade. The entire process was optimized not to SCORE our performance as students but was instead optimized to provide ACTIONABLE FEEDBACK to both improve our future performance and to help remediate our current shortcomings. Final exams were almost always comprehensive. Doing well there could erase a host of stumbles along the way. Reaching the end-goal together mattered far more than our individual paths to it. In fact, our paths there were highly idiosyncratic: Our differences were encouraged rather than smothered.
This is how researchers work: Failure is part of the process. Rapidly coping with failure is essential, learning from it then trying again on a refined path. Relying upon, even building upon, the strengths of others is the only "shortcut" available. As is allowing for individual "weakness". Diversity of thought shortens the overall path, as false branches are explored, identified and discarded sooner.
My military experience gave me the perspective to see this as it was occurring, to ask about it independent of the class itself, and to steer my own efforts accordingly. My 6-year gap between high school and university made me highly dependent on my younger classmates who had NEVER STOPPED LEARNING! My age often made me the default group leader, a role I often avoided simply because I had many more demands on my time. But it also gave others the chance to shine, with me supporting them only when needed.
My freshman year was a horror for me. Even the "easy" introductory classes were torture for me. I desperately needed my study groups just to keep my head above water. I'd beg for extra meetings to review key problems or issues. (Being the only group member over 21 meant I was not above bribing them with cheap beer to have Friday or weekend meetings.)
I survived my freshman year. At the end of each quarter, while final exams were being graded students were given comprehensive surveys to complete. Part was the university-wide (and anonymous) "CAPE" (Course And Professor Evaluation) survey, and part was a lower-level course/department survey of our individual struggles and successes. The departmental surveys were combined with our grades and analyzed in depth, with interdisciplinary faculty teams targeting both the analysis and the sharing and understanding of the results. Particular attention was paid, for example, to commonalities among struggling students, with the goal of identifying and minimizing them.
Attention was also paid to successful students, in the hope of making their success more widespread among the student population. While I "got by", my lab and study groups scored well overall, with me typically having the lower scores in the group. In the surveys, I and my fellow team members identified "the group" as one of our top keys to success (desperately so for me!).
The survey analysis identified me(!) as a top common factor among students rating their groups highly. I was approached by faculty to be one of the first inductees in a new "student proctor" program, paid employment where I would serve to assist student groups, starting with lab groups. I was beyond flattered but begged off citing my academic load and other employment demands. They refused to accept 'no' for an answer, working with me to address every one of my objections.
I became a proctor. I received two days of basic training on pedagogy and the learning process, then was turned loose on my fellow students. I immediately saw how I was able to off-load some of the demands on the faculty and TAs, which fed a virtuous circle, letting them retarget their time to where it was needed more. Personally, I learned the awesome power of both "peer counselling" and the Socratic Dialog.
I also served as an informal conduit between students and faculty, sharing concerns, making connections, and following up with my fellow students. In return, the TAs and professors treated me as a colleague, albeit as an extremely junior one! One professor made it a point to take me to the Faculty Club every now and then, and urged that undergraduate proctors be given access to the informal sides of the faculty organization, as peers in the process.
I was horrified to learn that, because I was part of the "paid educational staff", my name would be listed in the next PACE survey, as well as in our department/class survey. I would become part of the process the faculty applied to themselves. As the proctor program was new, the students noticed the change, and the program as a whole was rated very well.
I was rated first among my proctor peers. It got worse. I was also ranked in the top 50% of all department faculty and TAs, the only undergrad rated so highly. My "reward" was harsh: In addition to my own proctoring duties, I was also tasked with helping faculty improve the program, and also to help train new proctors. I had been sucked into the system itself, and got to see first-hand how the educational sausage was made. I was studied by the interdisciplinary faculty teams, and was even mentioned (by my initials) in three published papers. I was also asked to assist other veterans on campus (who were, at the time, classified as "reentry" students), which mainly meant I was participating in one more group (I chose to hide my proctor role and avoid a leadership role).
I'm not sharing this to toot my own horn. It is to share how researchers can view themselves as their own research subjects. To set preconceptions and prior processes aside to gain greater overall insights to be fed back into the system.
When looking for a university, be sure to check into how the faculty rates and improves its own processes. Most universities with Psych and Philosophy departments will have such internal programs, though it is being increasingly common for such programs to be legislatively mandated in public universities and colleges.
If you find a theory school with a dynamically self-evolving faculty, grab it by the horns and hold on for the ride!
Which brings me back to the subject paper. It focuses on the daily minutia of instruction, the swarm of mosquitos. The paper does not focus on draining the swamp that breeds them. My own example being to deploy students as effective and inexpensive "mosquito eaters".
Perhaps a key to resolving "the biggest pain points" lies in students' active participation as educators! And as educational researchers, with themselves as their own guinea pigs, working together creatively and collaboratively. Students as faculty. Faculty as students.
Students and faculty are ON THE SAME PATH, merely at different points along that ever-branching route. They should be viewed as a unified hole before breaking the system down into roles of "us vs. them", "teachers vs. students", "paid vs. payor", "service provider vs. customer". Faculty and TAs must teach themselves and each other as well as students.
Students must teach themselves and each other AS WELL AS FACULTY. Actively, not passively.
I was privileged beyond measure to participate at the beginning of one such process. And I'm disappointed that active faculty-student collaboration is not the default today, 40 years later.