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Comment Not Unusual (Score 1) 630

I've worked in call centers for many years and what you're describing is common practice among all inbound call centers (i.e. they take inbound calls as the majority of their business) because all time scheduled is actually forecast by interval (usually 30 min but some go as fine as 15 mins) based on historical data+any expected shifts in business (holidays, promotions, media coverage, etc.)

I don't pretend to be a lawyer but odds are there is nothing 'legally' you can do about it. Labor is 70% of any call centers' business, successfully unionizing will only prompt the company running it to shut it down or move the call center elsewhere. Keep in mind, many (most?) states do not have a law or regulation requiring a business give breaks at all so the fact that they are being allowed is often seen as 'more than enough' from a labor dispute standpoint. These tend to be the same states that do not support or protect unionized labor which is where many call centers will set up to avoid inflated wages.

Media

Windows 7 Streams Media To the Xbox 360 and PS3 Seamlessly 121

HardcoreWare reports that the release candidate for Windows 7 contains improved video codecs, and does a much better job of streaming media to popular consoles out of the box. "No longer will you have to install special REG files to 'trick' Windows into streaming video to your PS3 or XBOX 360. And no longer will you have to use UPnP media servers like TVersity that transcode video, severely reducing quality and cause unnecessary CPU load on the server."
Windows

Submission + - Draconian DRM revealed in Windows 7 4

TechForensics writes: "A few days' testing of Windows 7 has already disclosed some draconian DRM, some unrelated to media files. A legitimate copy of Photoshop CS4 stopped functioning after we clobberred a nagging registration screen by replacing a .dll with a hacked version. That's not so much a surprise, but what WAS a surprise: Noting that Win7 allows programs like Photoshop to stealthily insert themselves in your firewall exception list. Further, that the OS is crippled towards allowing large software vendors to penetrate your machine. Even further, that that crippling is responsible for disabling of a program based on a modified .dll. Remote attestation, anyone? And then finding that the OS even after reboot has locked you out of your own Local Settings folder; has denied you permission to move or delete the modified DLL; and refuses to allow the replacement of the Local Settings folder after it is unlocked with Unlocker to move it to the Desktop for examination (where it also denies you entry to your own folder). Setting permissions to "allow everyone" was disabled! Re media files, the days of capturing an audio program on your PC are gone if the program originated on your PC. The inputs of your sound card are severely degraded in software if the card is also playing an audio program (tested here with Grooveshark). Under XP you could select "Stereo Mix" or similar under audio recording inputs and nicely capture any program then playing. Microsoft appears to be pandering to Big Music for its own reasons unrelated to consumer satisfaction. This may be the tip of the iceberg. Something *really nasty* is lurking under the surface of Win7. Being in bed with the RIAA is bad enough, but locking your own files away from you is a device so outrageous it may kill the OS for many persons. Many users will not want to experimenting with a second sound card or computer just to record from online sources, or boot up under a Linux that supports ntfs-3g just to control their files. (You never seem to know in Windows 7 when the "Access Denied" message is going to strike.) It is certainly beginning to be crystal clear why the coming WinFS will not be a good thing for userland, and a Very Good Thing for Microsoft and its partners."

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