Documentation? (Score 1)

I have been researching CRM and ERP solutions for the past couple of weeks. I haven't been impressed with many of the packages because there is no user training. Sugar CRM has almost no training materials; Microsoft CRM seems to suffer from the same problem especially on the administrator side of things. Most products are also missing an API and proper API documentation. I can't really see going with sugar CRM where there is no support or training and even if they had support and training wouldn't I have to pay for it? Seibel and Salesforce both include training as part of a user license It seems that you end up not really saving any money by the time you account all the resource that open source cant provide at least in the case of CRM and ERP systems.