Re:Not surprised... (Score 1)

Just been reading some of the comments on this story as I have been following this story since it broke last week. Being an ex PC World technician I have a somewhat different view of this. First off I'd love to be working in the store where this guy has been refused as I think I'd have a few words with the manager! Secondly even tho I do consider myself a geek - I use Linux as my main OS currently on a couple of PC's that I actually got from PC World! Admittedly they are PC's that I got cheap(ish) as one was from a Computers@Home scheme when I worked there and another was a customer exchange after it had taken to long to repair! Turned out it was a intermittant systemboard fault but for the price I paid I didn't care as I salvaged the rest of the components and actually fixed it with a cheap board a few months later!

I also have to agree with Tim C re: the sales staff - from my time at the store it was clear that very few of them actually understood PC's and where more interested in pushing the customers to buy what ever PC was on special offer that week, regardless of there needs! I even remember one case where one of our "star" sales guys neglected to sell (or even mention from what I could ascertain) the extended cover plan, which covered accidental damage, to an old couple as they'd only brought a £500 laptop!! Obviously these sort of customer's aren't worthy of his super sales skills or more importantly (to him) his time! After explaining it to them they where only to happy to protect there new investment for the sake of about £6 a month!