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Comment Re:My usual path (Score 1) 413

These are just tools, the process starts with you. If you rely on a specific tool to be good at your job, you are nothing more than a replaceable ant.

Don't be an ant.

Can't help but notice the .pl in the pollBooth's URL. Perl is the most godawful example of this problem, but I tend to think it's more an unwillingness to evolve than simply being replacable.

Comment Re:This looks pretty straightforward, to me (Score 1, Interesting) 163

Sorry, you're wrong, at least one some points. UK2 probably doesn't buy bandwidth from the Planet (though it is possible). When companies host at the Planet, they almost always receive additional services such as tech support and server administration, though they may retain ownership of their servers. UK2 is one of those groups. Chances are they do oversell, as most webhosts do nowadays, but that's probably not the main issue here. My guess is that SimpleCDN is just run by a dumbass with a Slashdot account (See above where users claim SimpleCDN was responsible for submitting the story).

In all likelyhood, the SimpleCDN owner overran his bandwidth limit for the month (it's common practice at the Planet to simply shut down users that overrun their bandwidth, often without notice. Whether this is a good business practice or not is up for debate), and while investigating the incident, people at The Planet found out that SimpleCDN was allowing users to upload copyrighted material to the site. Once they realized that his site just sat around serving up (possibly illegal) files all day, The Planet refused to bring their site back up. The Planet has used similar tactics when dealing with "proxy" sites. In fact, the correspondence posted above was probably just one of dozens of responses the Planet has given him in an ongoing email cockfight, so he probably has more information than he's letting on. There's no chance in hell that this was the only email he's gotten from them, as Planet employees are required to respond to every email they get from a customer.

When the story claims that The Planet is a "hosting giant", what they really mean is that it's a company with under 100 employees attempting to manage technical support for hundgreds of servers. UK2 is probably a bigger company than The Planet, but UK2 is just one of their clients. They can't be bothered to respond to every incident where an end user or reseller gets caught up in a copyright legal battle, so they play it on the safe side and terminate the account to avoid that scenario. Its totally within their rights too, because its probably *already* in their TOS that they can terminate a user on any grounds. If SimpleCDN wants to run their service, then they need to get their own server and fight their own legal battles instead of pulling in an unwitting UK2 and the Planet and expecting safe harbor.

In my opinion, the editors should have never posted this story. It's simply the tale of a dispute between a customer and their webhost over their TOS (which certainly already disallows the hosting of copyrighted material). The title should read "Hosting company disallows CDNs on their network", which would have been cast away by the editors because it wouldn't have surprised anyone. If they were hosted by GoDaddy, people would have given even less of a fuck.

Source - Former Planet employee who probably had root access to their server at one time or another.

Comment Re:Google shouldn't worry (Score 1) 418

Here's another analogy. Leaving your keys in the ignition when you go to the store. It's a stupid thing to do, it's against the law (just as leaving your wifi open is in Germany) but that doesn't mean when someone steals your car the police shouldn't go after the thief.

Excuse me sir, but do you realize which forum you're posting on? You just directly compared intellectual property to physical property as the basis of your argument. Slashdot users generally give the double bird to such arguments.

Comment How do they Root your Box? (Score 2, Insightful) 539

Hello, I work for a very similar company that provides support. How do they root your box? If your company is like mine, they can't simply reboot the box and log in via singles to gain root access, so how is it possible that they even get in? Are you suggesting that they hack it somehow to gain root access? That would surprise me greatly because no one in this field would care enough to go through the trouble of a sophisticated hack of your server, and besides, if they could do it, so can anyone else. Because of the hazy situation here, I'm going to assume that you are running this "server" as a VPS as opposed to a dedicated server plan. If that's the case, then they can easily log into your root account because your server is already run under VMWare. Chances are they asked you for your password in order to bypass looking up the vzid of your container. After that, it's typical procedure to restart the container if you're eating up massive resources. That will usually clear out the http/svn/mysql connections that are eating away at your container, and likely the entire VPS node. Also, I'm pretty sure that they do retain the legal right for such procedures for the purpose of cleaning up your VPS in order to keep it from taking down the entire node. Because they can gain root access on your server, VMWare would just eat up more resources, and probably not fix the overall problem at all. It may keep them from viewing your files, but they'll still restart the container when they check top and see it at a load of 50 or something. So the next time that your 'server' goes down, ask them if they can tell you exactly wtf happened, and provide some examples so that you can show that you know enough about it to handle a mildly complex answer. For instance, ask them, "Why did you restart my server, was the load too high? Is there any way you can help me identify what was causing the server load?", or at the very least optimize PHP and MySQL in your scripts. If you don't like them logging into you VPS without permission, you really need to be upgrading to an approximately $300/month actual dedicated server. You may need to anyway, considering that load is most likely the reason that they restart your container. Regards, A Pissy Tech Support Lacky

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