Users I can deal with, but "technicians"... (Score 1)

I can deal with users who don't know that it's not the CPU or the hard drive, but I used to work as a repair tech for a computer company and tech support would regularly open a ticket with instructions like "replace the CPU" "replace the hard drive" or even "replace the modem" when what they really meant was that the customer had complained enough that the company agreed to replace the entire base unit with a new one. It's very frustrating to work with supposed "technicians" who are completely ignorant of computer terminology.