Whats been going on in the IT industry in general is to create a demand for services. This has been done by making software and hardware unnecessary difficult to use and thereby creating a need for support, consultant services and other related services. If the industry focuses on creating a demand for services, that implicitly mean that they DO NOT focus on creating good products. Rather, they focus on creating mediocre products that require users to pay for additional services to function optimally (if at all). A prime example of this is Microsoft (who by the way must be the only company in my experience, that consistently is incompatible with itself). The IT industry can operate in this way because their source code is not public and can therefore not be modified or improved and because customers mostly think that "This is a stupid way to work, but I guess its not possible to do it any other way".
To create good products is with todays "strategies" the same as reducing revenue drastically from the services required to make the products work.
I would love to see a revolution in this area. Products that focus on making the customer 99.9% self sufficient, with clean, easy to understand instructions and intuitive handling. So far, only Apple has managed to go in that direction. They`re not there yet, and there is lots of room for improvement but so far, so good.
Anyway, focusing on creating employment is basically the same as shooting yourself in the foot. With a shotgun.
