I'm pretty sure everyone has seen this kind of result when a new contractor tries to replace a legacy system and doesn't have a clue how the old system worked...
From the complaint:
The Warehouse Crisis
17. In early January 2026, the ABC warehouse underwent a planned shutdown for annual
inventory. During this period, Ruan implemented a new software management system (warehouse
management system, or "WMS").
18. The new software system implemented by Ruan was not compatible with the existing
conveyor belt system used to load delivery trucks at the warehouse.
19. As a direct result of this incompatibility, three of the four conveyor belt lines at the
warehouse were removed from service. The software contractor responsible for providing support
for the conveyor belt system ceased providing those services.
20. Rather than having a functional contingency plan in place, Ruan reverted the
warehouse to a dramatically slower manual "pick and pallet" system for loading trucks. This
resulted in a massive and ongoing reduction in the warehouse's throughput capacity.
21. As of the February 17-18, 2026 legislative hearing, the warehouse had accumulated
a backlog of approximately 199,000 unshipped cases of alcoholic beverages. As of March 1, 2026,
that number was estimated to be in excess of 220,000 unshipped cases.
22. It is anticipated through legislative oversight testimony that the backlog would not
be reduced by half until March 2026 at the earliest, and would not be fully resolved until May
2026.
