Hello. Help desk? My Roxxxy is fucked.

Maybe someone could introduce them to the concept of a BCC.

1200 staff across 16 sites are supported by 25 IT people in my organisation. The majority of those are on the helpdesk. We have 6 back office (servers/network etc) staff, 2 administrative (including the CIO) and the remainder are either fully helpdesk or various degrees between helpdesk and technical.