Why do you say that?

How do you know this is true? How do you know that everyone who downloaded the movie or game wouldn't have purchased it? If some would have purchased it - how many is too many? Who decides how much is too much? You? Have you ever done or seen any research on this? I have -- and there are plenty of people who will pay for software when there's not an easier or more convenient way *for them* of getting it for free. But if getting a pirated copy is easier then that's what they'll do. What right does anyone have other than the right-holder to determine if infringing the copyright is ok?

There is no charge for support of issues with WGA.

"sometimes a customer will get that update and the customer will get confused and click cancel or that they decline. This automatically tells them that their software is not genuine." The above statement isn't quite true. If someone cancels or declines the update it will NOT automatically tell them that their software is not genuine. In the case that the copy of Windows is not activated the customer will be advised to activate their copy.