Try Dealing with BigPong and Tel$tra to get DSL in adelaide...

I just bought a house, where the previous owner had ADSL (bigpond service) which worked fine for them for over 2 years.

They disconnected the day they moved out, and I "ordered" my DSL the day after.

I was given the same physical pairs, and was told....

wait for it....

"Sorry, your phone line is incapable of supporting DSL"

So, I said "How do you explain that the previous tennant had DSL"

and the answer was....

again....

wait for it....

"Sorry, your phone line is incapable of supporting DSL and your line has been flagged as "*never* getting DSL"

I asked for an internal dispute to be raised within tel$tra, and they came back with the answer (you will never guess what it is)......

"Sorry, your phone line is incapable of supporting DSL"

So then I asked "How did the guy before me have it" and they said....

"Sorry, your phone line is incapable of supporting DSL"

I went to the TIO (Telecommunications Industry Ombudsman (ie tel$tra's Bitch)) and asked them to fight it for me, as you know, they are supposed to be here for us, the consumer..

their answer?

You will never guess...

oh ok, you got me....

"Sorry, your phone line is incapable of supporting DSL"

No one will tell me how it is that the previous tennant had it, and I am just pissed off with it all now.....