Sneaky Apple - A Financial Horror Story (Score 1)

When my iBook's hard drive failed after only two years, I decided to call my local Apple store to see if it was worth it to bring my computer directly to the store. I was blessed with a touchtone menu for a few minutes and finally got a human on the phone... only to realize after 15 minutes of him helping me out that I had somehow been redirected to the main Apple Care line.

Since I didn't buy Apple Care along with my laptop, I was charged $50 for the phone call, even though I had not intended to talk to their support team... unacceptable.