Re:IBM doesn't do much well at all... (Score 1)

> IBM has some really smart people tucked away somewhere. But to an IBM customer, dealing with IBM is like dealing with the IRS. Very true. I have been doing some work with a local council recently, they have fully bought into the IBM thing, iSeries, lotus notes, websphere, etc. When you actually get to deal with IBM things you can get things done. But IBM don't deal directly with customers. First you have to go through the partner for that business area, pay £1500 per day for a consultant who usually knows less than than your avarage employee assigned to the project equipped only with the IBM website documentation. Only when all has failed will IBM send in a team of salespeople, with one tech guy to answer the hard questions. The salespeople go off to the management/stategy meetings, and we get get the guy with the clue to help us sort out the real problems. They do themselves a disservice. It should not be that hard, their software is pretty good compared to the competion.