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Comment Its no longer troubleshooting, just breakfix (Score 0) 500

As a former Windows SMS Administrator and Desktop Engineer, imaging was a vital tool for desktop breakfix. That's provided you have an image that can be updated and software packaged for ease of profile install. On one-off problems, you can re-ghost and re-install package software and have the user back in business within an hour. Troubleshooting was reserve for company wide issues. My motto used to be, when in doubt, ghost!

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