Start with No (Score 3, Insightful)

Someone in your management should read "Start with NO...The Negotiating Tools that the Pros Don't Want You to Know" By Jim Camp All projects are a balance of quality, time, and money. If you decrease the time without increasing the money, quality will go down. Your management negotiated a contract and probably gave this VIP client a good discount. Then the client comes back and asks for more. The response should have been "OK but we will need more money to hire or to allocate more resources to keep quality high. Without it you are asking us to discount it below were we can make a profit.