Two years later while I was reinstalling his nonoperational Vista (for the third time)
I've given up supporting Windows in my family. I flatly refuse. I've found a more effective use of my time is to burn CDs and DVDs for family visits.
When my wife's vista laptop died, she thought she'd get a free ride and I would fix it for her. I threw a fedora disk at her and said when thats installed, I'll help, until then I don't care. 7 months now, and the most I've been involved is helping with wireless and initially configuring her e-mail aside from some initial "best practices". Since then, she has learned how to help herself has become quite independent, which makes my home life much more enjoyable with less "fixing".
The kids PC is an old Gateway, running CentOS, and I rarely have to help the 3 (he's a webkinz fan), 6, and 9 year olds with it. It just runs, and allows them to play and discover, as opposed to update and frustrate.