Agreed. A good move, and a hopeful sign. I have become a jaded wrt the "power of the net", and
the upcoming transformation of all things.
Alas, it is not yet That New World. In fact it looks further away sometimes, the early promise of open freedoms betrayed, stolen via quiet back door consolidations of power by corporate/government.
But this is another very good sign. A very large and powerful company is listening, it matters what we say.
It is incremental, but it is real.
I fall into despair at times, but still send that email, call the customer service, fill out the FOIA.
Demand it. It is non negotiable.