"This sounds like paying for something slightly more elevated than doing a google search for symptoms"
You don't want people doing that as a foundation of wide-scale health policy. Google in the hands of the average person is a loaded gun. When you have questions about health, you should be talking to a doctor.
Look at how "doing the research" has worked out for American voters. Not particularly well, and I'm not even trying to be partisan. Having everyone on the same page in terms of medical consensus, even if it's sometimes not optimal, is more cost efficient than a nation where silos of medical belief are encouraged at the policy level.
The cost of devaluing of expertise and the notion that everyone should be their own agent for everything is going to be the lesson taught post-American empire. An easy way to talk to a doctor is the best first line of defiance for a healthy population. Now, a case could be made that that doctor should be somebody you can develop a relationship and history with, and this is where virtual services probably lose some degree of effectiveness if you're just talking to different doctors every time.