They're acting like a bunch of whiny cheap-asses who would be willing to spend FAR more money fighting fine-print support bullshit in court than they would simply upgrading their hardware.
Some companies run multi-million dollar hardware/software to control their factory machines. An upgrade will have a multi-million price tag.
And what OS are they going to update too? Windows 10??
Operator to foreman: "The reason we're all sitting around on our thumbs, sir, is the Windows 10 controller PC is doing updates. Might be another hour or so."