I don't know in England, but here I had a friend that had just the car stolen. Called the police immediately and got the response that he would need first to fill in an application for the message to be passed to the cops. Obviously it was too late at that point. (it was in a region that the police knew, and he didn't, that there was a steep ramp up in this crime for a couple weeks)
Too much people dicking around with the system and making false calls led to this absurd and ridiculous situation. If you lose some emergencies because of some assholes, the remedy is not to insure no one gets the response on time.
(\rant)