As noted in the comments the first time this was posted, this story doesn't mention the number of complaints received BEFORE the change, making the number 500,000, and the entire article, almost completely meaningless. Apple has millions of customers and, as with every company, a shocking percentage of them are either imbeciles or spend their days and nights pining for minor slights to write angry emails about. This could be perfectly average. The entirety of the information provided for the story comes from a party to the dispute.