I had something similar happen to me with Amazon (these autofill boxes are not my friend) but the results were drastically different. I sent a message to customer service and had a response within a couple hours. They verified the address I wanted it shipped to and did not delay the package at all. Then, they called me (yes, I was asked if this was ok) the day it was supposed to be delivered to make sure it was delivered and in the condition it was intended to be.
I love google and their products, software and hardware. I really wish they had customer service to back up their products though. Because of my experience, I won't try their hardware again until I see proof of a change in the way they deal with customers. This article is a sign of them moving in the right direction. As long as they have solid SLAs with this call center, I have no problem with google farming out customer service to the people that do it right every day.
This series was written by Douglas E. Richards specifically because he was looking to interest his children in science. Though, the books are about an alien race visiting Earth, the science is real (at least the explanations are) and the action is fast paced. He writes in the voice of children very well.
All that said, I got hooked on this author for his Wired series and I recommend that as well.
I also think the Ender's series has been spectacular, but probably not for pre-teen.
What kills me is that I have been asked for even more proof before
You work for Apple? And how does that work in this case: Avira--ask about free bricking!
Guaranteed virus protection if you can't log into your computer.
If you can't fix it, feature it.
At least that is the mantra at my company.
If you are serious about seeing schools advance in technology, get a petition together to put a motion on the ballot THAT INCLUDES A WILLINGNESS TO FUND THE INITIATIVE and get it passed. The willingness to fund is where you are going to find the motion fail. We want something, but someone else has to visualize it, plan it, pay for it, and keep it moving. This is why there are school systems that can't teach evolution in this day and age.
An Ada exception is when a routine gets in trouble and says 'Beam me up, Scotty'.