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Comment Personal Experience (Score 0) 58

This is actually welcome news. I had a problem with actually ordering. I accidentally put my billing address in as the shipping address. I realized my mistake the moment I clicked confirm. Not a big deal but a real fricken hassle as I live in an apartment. As I preordered the first day available, I thought this wouldn't be an issue. I could contact customer service and fix the shipping address and all would be fine. I sent several messages through their customer service page and tried calling for 3 weeks to make this change happen but it shipped to my apartment anyway. I still had not heard from Google and was using the tracking information as my guide. I paid one of my neighbors to work from home that day to receive the tablet only to find that it got yanked while on delivery. Apparently, Google contacted the shipping company without telling me and forced a change of address while it was out on delivery. This meant it had to go back to the hub and get re-routed, forcing a delay of another 48 hours.

I had something similar happen to me with Amazon (these autofill boxes are not my friend) but the results were drastically different. I sent a message to customer service and had a response within a couple hours. They verified the address I wanted it shipped to and did not delay the package at all. Then, they called me (yes, I was asked if this was ok) the day it was supposed to be delivered to make sure it was delivered and in the condition it was intended to be.

I love google and their products, software and hardware. I really wish they had customer service to back up their products though. Because of my experience, I won't try their hardware again until I see proof of a change in the way they deal with customers. This article is a sign of them moving in the right direction. As long as they have solid SLAs with this call center, I have no problem with google farming out customer service to the people that do it right every day.

Security

Submission + - How to find out if your iPhone or iPad UDID has been compromised (networkworld.com)

colinneagle writes: Yesterday, a hacker claiming an affiliation with AntiSec released 1 million Apple unique device identification numbers (UDIDs) from iPhones, iPads and iPod Touch devices. The Pastebin post with the data claims it was stolen from the FBI.

Some simple instructions emerged quickly after the hack that show users how to find out if their device was among those compromised in the attack.

First, this Innerfence post — http://www.innerfence.com/howto/find-iphone-unique-device-identifier-udid — gives pretty straightforward instructions on finding and copying an individual devices UDID. By simply plugging an iOS device into a computer equipped with iTunes, then entering the Summary tab for the device in iTunes, the user will see the serial number for his or her iOS device. Clicking on the serial number will reveal the 40-character identification number.

The Innerfence post advises copying the number with the clipboard function, which can be done by highlighting the UDID number, clicking Edit in the menu bar in iTunes and selecting Copy.

In response to the attack, Florida-based Unix developer Sean Maguire has created this tool — http://kimosabe.net/test.html — where any user can enter a UDID number to see if it was included in the pool of data leaked by AntiSec.

It's funny.  Laugh.

Submission + - Tropical Storm KIRK (noaa.gov)

JThaddeus writes: Someone at the National Weather Service has a sense of humor. In reporting on the eleventh named storm of the Atlantic season, yesterday's NWS bulletin reads, "KIRK IS NOT EXPECTED TO LIVE LONG AND PROSPER."

Comment The Prometheus Project trilogy (Score 2) 726

This series was written by Douglas E. Richards specifically because he was looking to interest his children in science. Though, the books are about an alien race visiting Earth, the science is real (at least the explanations are) and the action is fast paced. He writes in the voice of children very well.

All that said, I got hooked on this author for his Wired series and I recommend that as well.

I also think the Ender's series has been spectacular, but probably not for pre-teen.

Comment Already starting, but not enough (Score 1) 568

My recent experience in college tells me that universities are beginning to educate new educators in electronic education techniques. That said, it won't happen until they are forced to. For all the forward thinking teachers there are to push for more technology, all it takes is one curmudgeon that has been teaching since the beginning of time (and therefore has tenure and isn't leaving anytime soon) and one administrator that is sympathetic to block it. If the schools were forced by us (the people, the voters, those who should decide the fates of our children) to shift to technology, they would and would then likely succeed.

If you are serious about seeing schools advance in technology, get a petition together to put a motion on the ballot THAT INCLUDES A WILLINGNESS TO FUND THE INITIATIVE and get it passed. The willingness to fund is where you are going to find the motion fail. We want something, but someone else has to visualize it, plan it, pay for it, and keep it moving. This is why there are school systems that can't teach evolution in this day and age.

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