An anonymous reader writes: Our company, using subversion hosting services from Devguard (http://www.devguard.com), received the following letter today. It essentially tells us ALL of our source code hosted up there has gone. Gone — means wipped out. Gone — means a svn provider who has backup for their own data, but not your precious source code and trac info. Gone — means they are willing to give you their crap service for an extra month free.
- — - — - — -
Date: Tue, 19 Dec 2006
To:
From: "DevGuard.com Support"
Subject: Important Notice About Your DevGuard.com Service
Message-ID:
X-Priority: 3
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset="iso-8859-1"
Dear Customer,
Yesterday, December 18th, we have noticed that the part of our storage
hardware was going really bad, so we took decision to act immediately.
Maintenance took place as advised, 08:30pm EST. What was planned to be an
easy and quick maintenance unfortunately became a massive hardware failure
in our data center. We were working closely with the people from data
center thorough the whole night in order to get DevGuard.com service back
online as soon as possible, and to restore as much clients' data as
possible. Despite our best efforts, we were not able to recover all of
clients' data.
Your account was affected by this hardware failure, and you will have to
re-create your repositories, environments and settings. If you have recent
backup downloaded from DevGuard.com Control Panel, you can quickly get
things restored, simply post a support ticket, and provide the http or ftp
location where we can download backup. For daily backups we don't need any
extra information. If those are individual dump backups of SVN and Trac
repositories, please re-create them first using Control Panel, and then
post support ticket with the list of URLs where we can download dump files.
Please note that we will have data transfer meter turned off during the
next five days, and that this recovery process are not going to affect your
plan bandwidth limits.
Your member, account and plan info is preserved, as we use offsite backup
for this data.
Our uptime in the past two years was almost 100%, but in this single
incident we have broken our 99.5% uptime promise for this month, and due to
the inconveniences that we have caused to you as a client we will give you
an additional month to the plan that you have contracted with us. This will
take place in the next few days, and you will receive a separated email
notice.
Best regards,
DevGuard.com Support Team
