Indeed. It's just too bad Apogee only offers its ISP services to colleges and Universities. If they were a standard ISP, it would be even better for them (in some respects). On that note... I think that their being a collegiate ISP is perhaps the reason (or one of them) that they did not just fork over the details, like all the others. There are pretty strict laws, when it comes to protecting the identities and information of students.

Only when the person is too much of a poser to not find the hidden SSID. Not everyone knows how, though it is incredibly simple. That is the reason why we have security through obscurity, to begin with. Also, to comment on the topic, it does not take social engineering to find the MAC address for a router. Almost every stumbler does that, by default, out of the box. Many will show that there is a hidden SSID, but they may still show the MAC address. Even if they don't, the SSID can be found and the router cracked.