"We believe we should have done this in a much more communicative way to circulate the right message"
What the heck? You literally run a real-time IRC chat server. You can easily broadcast a server update to everyone.
It reminds me of the telco companies who refuse to answer the phone. YOURE THE GODDAMN PHONE COMPANY. If you can communicate, then why are you in the telecommunication industry? Get the **** out behind that screen, keyboard jockey, and get some sunshine and be around people.