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Submission + - Manufacturer uses DRM to Brick Vehicles 3

goto11 writes: We're all familiar with companies like Tesla and John Deere that want to control the repair market for their products. What if a company took it one step further, beyond simply refusing to sell parts or support third-party repair, and made it impossible to even use spare parts from one used vehicle to repair another? Well, it's happened. San Jose, California-based company Future Motion sells a line of high-end personal electric vehicles (PEVs), used by many for commuting to and from work, in addition to recreation, and is doing everything they can to prevent third-party repair. These are not cheap throw-away toys, but sophisticated, durable PEVs costing thousands of dollars, capable of long range and high speed, with many of the older models still getting used daily, some with over 20,000 miles on the odometers and at least one that has nearly 34,000 miles on it, according to the online leaderboards that track recorded Onewheel mileage.

Future Motion just discontinued their older flagship model, the Onewheel XR, whose more recent firmware versions had made many people upset due to electronic countermeasures put in place to prevent battery upgrades that were once possible on previous models and firmware versions. A small company called JW Batteries reverse-engineered the battery communications system to develop a chip that restores the ability to upgrade the battery, and they are being sued by Future Motion for this legal act. Right to Repair advocate Louis Rossman has posted several videos on the matter from a repair service provider and consumer advocacy perspective (here's the latest from Louis Rossman: https://youtu.be/T5b3fHL6ko0). Attorney Leonard French analyzes the frivolous Future Motion lawsuit against JW Batteries from a legal perspective, but both miss some important points that I'll spell out below (Leonard French's video can be found here: https://youtu.be/PcHLCxmSvBQ).

Self-balancing vehicle technology, first brought to market by the Segway in 2001, has been around for a long time, and Future Motion wasn't the first to build a self-balancing skateboard, but they were the first to patent some novel aspects and the first to market a workable product in 2014. Due to Future Motion’s patents, no one else can sell a competing self-balancing skateboard, but there is a thriving DIY and aftermarket upgrade community because the technology is fairly basic by today’s standards. As a mechanical engineer, I am all for the appropriate use of patents, but it appears that Future Motion is engaging in anticompetitive practices and operating beyond their legal rights as a patent holder.

The more you unpack the short-sighted lengths to which Future Motion has gone to control the market, the worse the situation gets and the implications to the greater Right to Repair movement are the major concern. Like the auto manufacturers tried in the early days before courts guaranteed consumers the right to get their vehicle serviced wherever they wished, Future Motion claims their desire to control repairs is all about safety. As with the auto manufacturers, there is little to no evidence to support this safety claim and, were there valid evidence, the liability would not fall on Future Motion, so the courts have ruled that safety is not a valid concern for manufacturers to interfere with consumer rights to repair their products.

As with other manufacturers who have tried this before, the evidence indicates that Future Motion is motivated to kill off the DIY and third-party repair community in order to corner the market on profitable repair services and to drive sales of their newer models, while the older models end up in the landfill.
I'm sure this sounds familiar to anyone who owns a high-tech gadget, but Onewheels are relatively low-tech, really more vehicle than gadget, and even the very first model released in 2014 is still a great vehicle for getting around on. We know that old vehicles, especially electric ones, have a huge environmental cost when they are tossed into the landfill instead of being repaired or used for parts. While we can't expect a manufacturer to make replacement parts and perform repairs on older models forever, we can at least expect that they won't actively install countermeasures to prevent others from making repairs.

The real fear is that, if Future Motion is not stopped, more and more manufacturers will install electronic countermeasures to make unauthorized repair impossible, and the environmental impact of doing so would be even worse than that of today’s disposable consumer product market, where devices are merely made difficult to repair, but not impossible.

What do Future Motion’s countermeasures look like, and why are people still buying their products? That will be addressed below, after a brief synopsis of where the Onewheel market stands now, so the impacts of the countermeasures can be better understood. We don't know exactly how many Oneweheels have been sold since 2014, but there are enough of them out there to foster a fairly robust aftermarket repair industry, despite Future Motion's previous efforts to stop them. For reference, one of many online groups centered around Onewheels has nearly 45,000 members, and Future Motion’s latest tactics have been causing quite a lot of angry posts to the effect of, “We love the product, but hate the company.” The hashtag #FFM (F**k Future Motion) is widely used in the Onewheel community.

Many people preordered the newest Onewheel GT model back in October of 2021 for its greater range and power, not knowing anything about the new electronic countermeasures that would be put in place. Many delays later, the GTs started shipping in March of 2022, plagued by safety and reliability issues as they arrive in the hands of consumers. A reasonable estimate is that one quarter of all new GT boards have serious safety and functionality issues covered under warranty, and there is only a single repair center on the entire planet. New models often have issues, so we can all endure that, but the greater concern is long-term sustainability when there's only a single overwhelmed repair center, they already refuse to repair older models, only honor the warranty to the original owner, and refuse to repair Onewheels that have been modified by a third party.

The single worldwide repair location is even more problematic for people overseas with older, out-of-warranty vehicles, because shipping back to Future Motion for repair costs them hundreds of dollars in shipping, plus $600 or more for the repair itself, essentially leaving their vehicles totaled. Due to this single worldwide repair center approach, the Onewheel often costs more to repair than the vehicle is worth, sometimes just due to a simple cable coming loose inside, which is an easy repair for some, but not even a consideration for most consumers. The single repair center isn’t the big issue, though, only context.

The original battery replacement/upgrade countermeasure that was circumvented by JW Batteries with a $50 chip was only the tip of the iceberg. Now that the new GT model is in the hands of consumers, we have discovered that they have taken the electronic countermeasures to a whole new level. In the GT, the act of simply unplugging the battery and plugging the same battery back in, now leads to a bogus "corrupted memory" error that requires the entire 35 pound board, classified as dangerous materials due to the “non-user-serviceable” lithium battery, to be shipped at great expense back to Future Motion to reset what is just an artificial firmware countermeasure (previous models had no issues with the battery being unplugged).

The countermeasures get worse still. All of the major components, such as the motor controller and power management unit, are now digitally paired to each other in the new Onewheels, so repairs can no longer be made outside the single worldwide repair center. The aftermarket repair industry has always relied on spare parts from broken vehicles to repair new ones, much like third-party Tesla repairs.

It’s not ideal, but totally within Future Motion’s rights to refuse to sell repair parts. However, this practice combined with the newer, more egregious electronic countermeasures seems intended to kill the blossoming aftermarket repair industry and render these very durable PEVs as doorstops, forcing consumers to buy new ones instead of repairing old ones.

To better understand the potential longevity of these devices that is being intentionally curtailed through the implementation of electronic countermeasures, many Onewheels have tens of thousands of miles on them. Like old cars, people can readily replace bearings, tires, batteries and other wear items on older models to keep them going indefinitely, but when it comes to major components like controllers and PMUs, those must be sourced from used parts. New Oneweheels can cost over $2,700 with accessories, and used ones still sell easily for $1,500. Future Motion already refuses to repair its older models, which can fortunately be repaired with spare parts, but Future Motion will eventually refuse to repair its newer models, which cannot be repaired by anyone other than them, so all of those newer models will end up in the landfill, unless Future Motion is compelled to disable its electronic countermeasures.

Is that bad enough yet? It gets worse still. Not only does Future Motion prevent replacement of an electronic part that's guaranteed to wear out like a battery, but they require the board to be shipped back to them for tire replacements when those wear out as well. They won't just ship you a new tire, even if you live in Australia. The aftermarket community long ago figured out that Onewheels used the same size tires as many go-carts, and the market for tire replacement industry thrived, because the stock Onewheel slick tires offered from the factory weren’t great. This led to many options coming to the market like treaded tires that weren't offered by Future Motion. Onewheels were advertised for off-road use, but the only option for older models was a slick tire, and Future Motion claimed that aftermarket tire replacement would void the warranty (which isn’t legally true) or they would refuse to perform out of warranty repairs on vehicles with aftermarket tires.

Future Motion’s GT product launch in October announced that treaded tires would now be available straight from the factory... with a catch. The GT now has a new rim size, purportedly needed for greater heat dissipation to deal with more power coming from a bigger battery. So now, no one makes a tire that fits that rim except Future Motion. It’s unfortunate that they now destroyed the aftermarket tire industry, but someone will start making that new tire size, and it was necessary to change the rim for engineering reasons, right? Wrong.

As it turns out, the newer GT models are reportedly overheating and shutting down even more than the older models, when ridden side-by-side, and the data suggests that the new proprietary rim size is either to blame or simply has no effect on heat dissipation.

On top of this, the widely-held opinion is that the newer tire size just doesn't ride as well as the older size that had a ton of different options for varying rider preferences. The motor is inside the rim, and industrious users have discovered that the stator inside the old rim is the same size as the stator in the new rim, so they are cannibalizing the rims from older boards to put them on the new GT model to get the tire options they were once accustomed to. The problem with doing this is that Future Motion has a long history of refusing to repair boards with third-party upgrades, whether the repair is covered under warranty or not. So far, the few cases in which the old rim has been retrofitted to the new vehicle have not resulted in the motor overheating and shutting off. Further field data may prove conclusively that the change in rim size was purely to control the market.

“Your tire’s worn out? Yeah, we don’t repair those anymore, but we’d be happy to sell you a new Onewheel.”

How does Future Motion stay in business when they are so consumer-hostile? Onewheel owners would say it’s because they make a desirable product that you can’t get anywhere else. Owners would also say it’s a lifestyle product with a great community of people who love riding and customizing their PEVs. There are lots of PEVs out there, but the Onewheel offers a unique experience, and Future Motion knows this. What Future Motion doesn’t seem to understand is that the aftermarket upgrade community they are trying to kill off makes their brand more desirable, and that hurting that community hurts them even more.

Those who pay attention to the tech industry have seen this type of thing happen with companies like Apple and, although they still have their “walled garden,” they at least allow third parties into that garden now, because those partnerships make their brand stronger. The greater concern with these business practices has to do with durable goods like tractors and cars, as they get more widely integrated with components that make it easy to block third-party repair. So, while the Onewheel isn't something that most people need or want in their lives, the implications in the greater Right to Repair movement are pretty awful. If manufacturers like Tesla start bricking vehicles when spare parts from another vehicle or manufacturer are installed, or refuse to service vehicles with non-factory rims installed, then we're all in trouble.

Comment Re: CHEP pallets, I've got a story about those!!! (Score 4, Interesting) 250

CHEP pallets...

The Truckie above is right about CHEP pallets. These blue pallets with white lettering are ubiquitous in Australia, and there are a number of yards at which you can pick them up and drop them off.

Because it's a rental thing and pallets aren't free to manufacture, there's a penalty if you don't bring them back. AND -- amazingly -- it is at least sometimes NOT on the people who picked them up, or loaded or unloaded them, but on the person who authorised the job with the contractor, who may not have ever even SEEN the pallets in question.

Why would this happen? Because anyone can rock up to a CHEP yard with a bunch of blue pallets and receive back, in cash, the deposit for said pallets. Going pallet-hunting is apparently not an uncommon activity among Australian tradesman after a big night of drinking when the next payday is still days away. Most of us would have no reason to know this, and presumably the economy somewhat relies on this, but basically an unguarded CHEP pallet is like a $100 note (or whatever the deposit is... as I recall, it isn't a small number) sitting on the ground.

So, a friend of mine, in charge of maintenance for a piece of public infrastructure, one day had some maintenance done. The supplies for this apparently came on CHEP pallets. He knows this not because he'd ever been TOLD about any CHEP pallets by the workers... but because one day CHEP sent him a bill for $4,000. He wrote back, don't know anything about your pallets, never seen 'em, don't have 'em, not paying this invoice. SOMEHOW this degenerated into a personal attack by CHEP on him, calling him at home, nagging him for these pallets he'd had nothing to do with. It went on for months. His management backed him on not paying the invoice, but that didn't help in the context of CHEP taking the dispute personal.

One day he got sick and tired of this, and called up the contractors in the middle of the night. "Round up your mates, and round up a big-ass truck. We're going for a drive." And they drove around all night, picking up any blue pallet that wasn't nailed down. Final count it was something like hundreds of them, if I recall correctly. They dropped them off at CHEP. He used the funds to pay the CHEP invoice and pocketed the rest and told the contractors they better not ever say another word about this.

Apparently in recent years, CHEP has begun to bar code pallets so they can track them, so I have no idea if they're still easy, untraceable currency as they were 5+ years ago.

Comment Re:I think you may be confused (Score 1) 309

My parents gre up in the Great Depression. My mom's family had the only car on the block, and they took in 4-5 boarders at a time to make ends meet.

Now I myself am a boarder. Working overseas at less than half my old income in a coal mining town where housing costs 45% of my weekly paycheck. Mandatory insurance eats up another 10%. Then there's food (meat unlikely, as i cannot cook where I live, so I eat a lot of veggies out of the can, for example), detergent to wash my work clothes since I cannot afford to have them dry cleaned, etc. And that housing is a single non-airconditioned room big enough for a bed, garment rack and refrigerator. And hundreds of cockroaches and lizards no matter how many cans of spray I emtpy onto floors and into corners. In the tropics where 95 degree days are common. Kind of makes it not so bad that some mornings there isn't any hot water, because I need to cool off before going to work in my office geek job.

I was lucky to land this accomodation. Many people have it worse; I've heard my region leads the country in homelessness percentage. I begged my way into couch surfing for months while looking for impossible to find affordale housing that 2000 other people in town are also searching for. I was out on the street for a while, periodically when between accommodations. Lacking a car, I slept rough.

And I didn't have to use the daily newspaper for tp only because I could swipe some from a public restroom when needed. But the rest of it, like going without food for 3 days because I'd used up my stock of canned beans, while waitng for the next payday, is de rigeur.

If someone with a masters degree with 20 years experience working in a professional technical field is part of the working poor as a result of the events of the past 3-4 years, and even needed to leave the country to get a deal that good, the country has a problem.

Comment Aussie style rock paper scissors (Score 1) 210

Ayers Rock (it's a big rock in outback Oz) paper scissors.

Gecko frightens non-Aussie-native human. Human's out, hiding away from gecko-attracting lights and insects (that would be, ohhhh, somewhere in Antarctica?)

Gecko eats spider. Spider's out, much in the sense that the innocuous paper covers rock.

Gecko v shark. Hardly a decent entree, where's the rest of the plate?

Shark v croc. How big a croc did you say it was? Less than 2.5m? Shark. One of those medieval guys? Croc.

Comment I've seen this work in multiple organizations (Score 2) 498

I've brought my own laptop to a startup that employed me on a W-2 basis. The idea being, it's already set up with all of my dev and productivity tools, and I'm comfortable with its performance, so why spend $$ on giving someone a duplicate of what they already have (that I'm not using during business hours otherwise), if they're still willing to sign the agreement saying they give all rights to what they do for you in the workplace to the employer? (Note: it's crucial in these situations to make sure that you keep rights to your OWN stuff developed on the same hardware for non-work purposes.)

Another time, years ago, I was stuck with a 486sx PC. I had a Sun Sparcstation at home. I brought in the Sparcstation and was much, much, much more productive for two weeks, until the beancounters spied it and asked WTF? I copped to it being my personal machine, whereupon they directed me to take it home at the end of the day because it ran afoul of their insurance requirements that all in-house equipment be owned by the company. It was only months later that I realized they leased a crapload of machines from GE Leasing, and that I could have suggested, "Why don't you lease it from me for $1/month?", as a way around that if the problem REALLY was the insurance issue they described.

Still another time, I worked for a large tech company. Whilst they were a bit skittish about people's personal laptops being connected to the domain, as long as you went through the setup process to put all of their security software on your machine (and were willing to accept someone else's closed-source security software whose full functionality you could not predict), they tended to tolerate it. Eventually, they got more generous in handing out laptops.

At the same company, they have a policy of allowing personal phones to connect to the Exchange server for email and calendaring purposes. Not everyone gets a company cell phone, but since it's a company full of geeks, most employees have one of their own. Being able to catch up on your email in the morning whilst on the bus to work, and being reminded while you're out at lunch that a super-important meeting is beginning in 15 minutes and you better get yourself back to the office, are valuable things that contribute to productivity. Sure, the company may lose a bit in security by "opening up" their email server to personal devices, but multiple large and small companies I know have concluded that the tradeoff is worth it. Funny thing was, they didn't like iphone, and I THINK they might even have had an official policy against allowing iphones on their network, but since at least 20% of the technical staff at the company (a couple years ago) seemed to use iphones, I'm not sure it was enforced.

At my present employer, only high level managers and up have access to smartphone based email. Some other employees have company phones, but they're not net-access-capable. However, many employees seem to have Apple, HTC, Sony, etc. devices with smartphone functionality -- and many of them could benefit from being able to send "oops, I'll be a bit late, stuck in traffic" to the office, or check their email while out in the field, etc. So I'm currently playing change agent and talking up the benefits of allowing them access to company email from those devices.

Comment Re:AKA a modem (Score 1) 96

That was my first thought. Gee, someone's rediscovered digital/analog conversion... funny how in this industry things that were ubiquitous 20 years ago sometimes pop up as the next new groundbreaking thins 20 years later. (Accessing centralized systems from relatively dumb/low-powered clients, I'm thinking of you, too! ;-)

Comment Foxtel on Xbox 360 already advertised in Australia (Score 1) 121

http://www.foxtel.com.au/xbox/default.htm

$20 for the basic package (which is quite basic), and $15 each for additional sets of channels like sport, movies, Showtime, and "entertainment" (random channels that didn't get into the basic package ;-).

This is not perfect. For example, Fox Sports will black out AFL and NRL games that they would normally show on cable, because they don't have Internet broadcast rights for those games. But it seems to be a fair start at giving people tired of paying hundreds of dollars for hundreds of channels, when they may only watch 7 or 8 channels that just happen to be spread across a few different packages, an alternative to cable TV. Completely unbundled pricing -- subscribe on a channel by channel basis -- would be ideal, and this isn't there yet, but maybe it'll help push things in that direction.

Comment Re:None of us are innocent. (Score 3, Interesting) 305

Good post title, BrokenHalo. I'll chime in with my two. 1987, my first full time job. I was a small ISV's UNIX guru. I wanted to remove everything under /usr/someone. I cd'd to /usr/someone and typed, "rm -r *", then I realized, hey, I know that won't get everything, better add some more, and the command became, "rm -r * .*". I realized, oh, no, this'll get .. too, so I better change it to: "rm -r * .?*". It took about 12 microseconds after I hit enter to realize that ".?*" still included "..". Yes, disastrous results ensued, even though I was able to ^C to avoid most of the damage, and I had the backup tape (back in the day, we used reels) in the tape drive just as users (other devs) began to notice that /usr/lib wasn't there. Yep, I have my own memories of red-facedly telling my boss, "oops, I did this, I'm in the process of fixing it now. Give me half an hour." In the future, "rm -r /usr/someone" did the trick nicely. Early 1990's, I was consulting in the data center of a company with 8 locations around the world. It contained the company's central servers that were accessed by about 700 users. Being a consultant, they didn't have a good place to put me, so I ended up at a desk in the computer room. Behind me was a large counter-high UPS that the previous occupant had used as somewhat of a credenza, and I carried on the tradition. That is, until the day I had put my cape on there, and the cape slid down and through one of those Rube Goldberg miracles caught the UPS master shutoff handle, pulled it down, and I heard about 30 servers (thank goodness there weren't more) powering down instantaneously. Amazingly, I lived, based on the ops manager pointing out to the powers that be that it was a freak accident and that others had been sitting similar stuff in the same place for years. The cape, however, was not allowed back in the data center. Fortunately, I've had better luck and/or been more careful over the past 20 years.

Comment Re:"spatial memory" and electronic devices (Score 1) 256

The parent makes an interesting point -- that searching is done on electronic devices by text, but not all of our memory cues which aid in searching are textual. I am absolutely sure that arrangement of information on a page, the presence or absense of a particular graphic, or the color of text (or, my highlighting of it :-) were all factors in how I remembered information when I was in academia and had to study for exams. And I made a bit of pocket money selling my color-highlighted and carefully indented/organized study sheets to other students studying for the same exams, too, so I wasn't the only one who found visual presentation useful. In the case of color, that entire aspect of visual presentation is missing on some electronic readers including the Kindle, thereby giving me one less memory aid.

Comment Re:I was torn between modding this up and commenti (Score 1) 216

To me, kernel and other generally-invisible platform internals *are* the sexy parts, because they require serious geek skill, and often a combination of both software AND hardware know-how to code around hardware bugs, meet perf targets, etc. If these parts don't work, that Flash game is going to have a hell of a time impressing anyone.

Comment Picked up mine after the Seattle quake (Score 1) 368

As a no-code tech, I'm feeling a bit inadequate here, but be that as it may. My radio is with me when I'm at home and whenever I'm out doing something where it's more likely than usual that I'll be out of cell contact (think bike rides in the countryside), just in case. I started declaring I wanted a license back in the 1980's. For a long time, I held out because I wanted one of the "real" licenses that required Morse Code, and I was simply having a hard time learning it due to lack of time to obsessively devote to it until I'd "gotten it". I finally got my no-code tech 20 years later. What helped push me over the edge: I was in Seattle when we hard our earthquake. Cell phones were down for hours, and (back then) the laptop I was using to access the Internet only lasted an hour and a half without power. No one else was home when it happened. I decided that an extra bit of communication redundancy *NOW* was better than no license at all until I qualified for one of the higher classes.

Comment Re:xkydgtufhlofhil (Score 3, Informative) 111

"nobody's going to have a single-quote character in their name" (hello, SQL injection attack)

Hey, I resemble that remark! And yes, it's resulted in chuckles over the years. Microsoft, DevelopMentor, random e-commerce sites... many have fallen to the Irish. When talking to security professionals, I introduce myself as "the woman whose name is a SQL injection attack", and it seems to help them remember me.

Input Devices

Is the Line-in Jack On the Verge of Extinction? 411

SlashD0tter writes "Many older sound cards were shipped with line-out, microphone-in, and a line-in jacks. For years I've used such a line-in jack on an old Windows 2000 dinosaur desktop that I bought in 2000 (600 Mhz PIII) to capture the stereo audio signal from an old Technics receiver. I've used this arrangement to recover the audio from a slew of old vinyl LPs and even a few cassettes using some simple audio manipulating software from a small shop in Australia. I've noticed only recently, unfortunately, that all of the four laptops I've bought since then have omitted a line-in jack, forcing me to continue keeping this old desktop on life support. I've looked around for USB sound cards that include a line-in jack, but I haven't been too impressed by the selection. Is the line-in jack doomed to extinction, possibly due to lobbying from vested interests, or are there better thinking-outside-the-box alternatives available?"
Games

Can You Fight DRM With Patience? 309

As modern DRM schemes get more annoying and invasive, the common wisdom is to vote with your wallet and avoid supporting developers and publishers who include such schemes with their games. Or, if you simply must play it, wait a while until outcry and complaints have caused the DRM restrictions to be loosened. But will any of that make game creators rethink their stance? An article at CNet argues that gamers are, in general, an impatient bunch, and that trait combined with the nature of the games industry means that progress fighting DRM will be slow or nonexistent. Quoting: "Increasingly so, the joke seems to be on the customers who end up buying this software when it first comes out. A simple look back at some controversial titles has shown us that after the initial sales come, the publisher later removes the vast majority of the DRM, leaving gamers to enjoy the software with fewer restrictions. ... Still, [waiting until later to purchase the game] isn't a good long-term solution. Early sales are often one of the big quantifiers in whether a studio will start working on a sequel, and if everyone were to wait to buy games once they hit the bargain price, publishers would simply stop making PC versions. There's also no promise that the really heavy bits of DRM will be stripped out at a later date, except for the fact that most publishers are unlikely to want to maintain the cost of running the activation, and/or online verification servers for older software."

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