Comment Re:Good Luck (Score 1) 123
I've got Charter's Ultra100 service (was Ultra60 originally) and I've had a couple of service issues - one was a hardware issue at some box a mile or two from here and one was supposedly some card at the "head-end". Both times I've had to escalate the issue to get it addressed; but beyond that I've pretty much gotten the advertised speed the entire time I've had them.
That being said, I was not amused with the "caps" as while I've never hit them - we specifically asked about that when we signed up and were of course promised that the Ultra60 tier wouldn't have any.