for years. Apple, Microsoft, Google, all of them Have Issues. Smaller, more nimble, companies may be more easily contacted, but it often takes knowing someone who can bypass the various gatekeepers.
And not just in software. Several years ago I had a highly repeatable weird glitch while closing the top of my German convertible. Couldn't seem to get it fixed. Complained to Warren Brown (RIP) at the Washington Post during an online chat, and two days later I got a call from a regional engineering guy at the car company, and was in that weekend getting a switch replaced.