Alienware refusing customers as criminals

ChrisPaget writes: "Thinking about buying Alienware? Think again. After buying an almost-new Alienware laptop on eBay, I've spent the last week trying to get hold of a Smart Bay caddy to connect a second hard drive (about $150 for $5 of bent metal). 4 different Alienware teams have refused to even give me a price on this accessory, instead accusing me of stealing the machine since I didn't buy it directly from them. Details here. All I have to do is persuade the seller to add me as an authorized user of *his* Alienware account — they have no concept of "ownership transfer" and instead assume that if you're not in their system, you must be a thief."