Gateway customer has to sue to get his PC fixed

prostoalex writes: "Sacramento Bee tells the story of an El Dorado resident who had to go to the small claims court to get his Gateway PC fixed: "Right out of the box, he says, the computer displayed scattered graphics and wouldn't work properly. He says he called a Gateway salesman five times and sent him an e-mail to get an authorization number to send the computer back, but his phone calls and message were never returned. Then, over the course of months, Sheehan said he called Gateway technical support dozens of times. Technicians kept telling him the problems could be fixed, but they never were, he says." What's more alerting in the story is that Gateway insists that by clicking 'Accept' on customer service EULA, Mr. Sheehan has waived his rights to sue the computer manufacturer in United States courts, agreeing to resolve the conflicts via private arbitrage."