Get Vista/Works refunded from Dell with 2 emails!

[e-mail] writes: "Although some people asked for Linux pre-installs and Dell seems to listen (Google cache, survey off since Friday), some still think it will be hard to get at least a naked PC. But what about stripping it naked after you bought it? I managed to get Windows Vista (and a bit more) refunded from Dell Germany last week. The process was surprisingly simple:

1. After delivery, ask Dell Support for refund by email
2. ???
3. Refund!!! (aka "Less profit!!!" for other "personas")

For replication, read the full email conversation in the German original or my English translation. For the impatient reader: The refund is EUR 77.54 for Windows Vista Home Basic plus Works8.0 (that is 15% of the total amount I paid). The whole process took 2 emails, 2 more to say thank you and less than 48h. The money is already on my account. Kudos to Dell Customer Care (esp. "Veronika") for being efficient and customer-oriented!"